Terms and conditions

The structure of this website, the images of the pages that constitute it and the elements found on the pages themselves (e.g. text, static images, animations, sounds, films) are the property of Smartoperations Srl and may not be reproduced (in whole or in part) or transmitted without the written permission of the aforementioned company. The above limitation also applies to the description in HTML format of the pages of the site.

Documents available on this website

The documents that are available and can be taken from this website are the property of Smartoperations Srl. They may be viewed or printed for personal use only and may not in any way be reproduced (in whole or in part), altered, transmitted or used for commercial purposes without the written permission of the above company.

Privacy policy

Smartoperations Srl operates in compliance with the Code for the protection of personal data – Legislative Decree no. 196 of 30 June 2003 (protection of persons and other subjects regarding the processing of personal data), therefore the processing of data is based on principles of correctness, lawfulness, transparency and protection of confidentiality. In this page we describe the data management methods both for the customers/potential-customers of Smartoperations Srl and for the users who consult our web solution. In the latter case the information is provided only for the site “www.smartoperations.it” and not for other websites that may be consulted by the user through links.

information pursuant to art. 13 legislative decree 196/2003

In accordance with article 13 of Legislative Decree n.196/2003, we provide you with the following information

data that have been or may be requested will be processed for administrative management purposes (accounting management, payment management, issuing of collection documents to third parties), technical management (management of orders, registration of interventions), for marketing and commercial activities aimed at corporate reorganization and for internal processing of statistical data related to management control and in line with the provisions on certification UNI EN ISO 9001:2008 of our company. The provision of data is optional but necessary to execute the contract/agreement; refusal to provide such data will make it impossible to use the products/services offered; the data will be processed on paper and with the aid of computerized tools; the processing will be carried out in accordance with the provisions of Legislative Decree 196/2003 and subsequent amendments and additions, and will be carried out by the internal resources responsible for such processing; your data may be communicated to private or not private entities for the performance of administrative procedures, relating to legal requirements and / or consulting, in compliance with the provisions of Legislative Decree 196. /2003;The data, with your consent, may also be processed to send you (by e-mail, fax or mail) updates on products and services, invitations to events, etc.. which you can give up by simply contacting us;The data will not be disseminated in any way.Finally, we remind you, finally, that at any time you can exercise your rights under Art. 7 of Legislative Decree no. 196/2003 by contacting Smartoperations Srl”, with headquarters in “Via Traversa Fiorentina, 6 – 59100 Prato”, or by writing to the following e-mail address

information regarding the consultation of our site ex. art. 13 d.lgs 196/03

Smartoperations Srl, as Data Controller, provides users who consult and/or interact with this site with information on the processing of personal data relating to identified or identifiable subjects, pursuant to art. 13 of Legislative Decree no. 196/2003 on the protection of personal data, and explains how to manage the site.


The processing operations connected to the web services of this site take place at the company’s head office and are carried out by technical staff of the office in charge of processing, or by persons in charge of occasional maintenance operations. The processing may take place at external companies that collect data relating to access and navigation within the site to allow the operation of services and sections that require user identification and use the information collected for the technical administration of the site and for any statistical analysis on the use of the site itself. The personal data provided by users who request information material (catalogs, answers to questions, contact requests) are used only to perform the service or provision requested and are communicated to third parties only if necessary for this purpose (e.g., for shipping service, etc.).

Navigation data

The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This information is not collected to be associated with identified interested parties, but by their very nature could, through processing and association with data held by third parties, allow users to be identified. This category of data includes IP addresses or domain names of computers used by users who connect to the site, URI (Uniform Resource Identifier) addresses of requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.. These data are used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct functioning and are deleted immediately after processing. The data could be used to ascertain responsibility in case of hypothetical computer crimes to the detriment of the site.
except for this possibility, at present the data on web contacts do not persist for more than seven days. Data provided voluntarily by the user The optional, explicit and voluntary sending of e-mails to the addresses indicated on this site involves the subsequent acquisition of the sender’s address, necessary to respond to requests, as well as any other personal data included in the message. Specific summary information will be progressively reported or displayed in the pages of the site prepared for particular services and/or processing purposes, and, where necessary, there are also express requests for consent.


Apart from that specified for navigation data, the user is free to provide the personal data contained in the request forms or indicated in contacts with the Office to request the sending of informative material or other communications.


Personal data are processed on paper, computer and automated tools for the time strictly necessary to achieve the purposes for which they were collected. Specific security measures are observed to prevent the loss of data, unlawful or incorrect use and unauthorized access.


For the management of the site, specific security measures have been adopted to ensure safe access to the user and to protect the information contained on the site from loss or destruction, even accidental. It should also be remembered that it is appropriate for the user to equip their workstation with a system of prevention and scanning against the attack of computer viruses. For access to the reserved part of the site, an identification code and password are assigned to companies that request them; these passwords are generated in such a way as not to contain references that can easily be traced back to the associate, in order to avoid possible abuse. The user is required to keep his password in a confidential manner.


We report below the extract of art.7 of Legislative Decree n.196 /2003, to remind you that you can exercise the following rights against us: to obtain confirmation of the existence of personal data concerning you, even if not yet recorded, and communication in an intelligible form of the same data and their origin, as well as, the purposes and methods of treatment and the logic applied in case of treatment with electronic instruments; obtain the cancellation, transformation into anonymous form or blocking of data that does not need to be kept for the purposes for which the data were collected and processed; obtain the updating, rectification and integration of your data; oppose, in whole or in part, for legitimate reasons, the processing of personal data concerning you, even if pertinent to the purpose of collection. To exercise these rights, you may contact the Data Controller indicated below or at the address Via Traversa Fiorentina, 6 – 59100 Prato


The list of possible managers appointed for particular treatments can be consulted by making a request to our offices. The owner of the processing of your personal data is Smartoperations Srl.